Welcome, organisation, and staff systems
QA7 and QA4
NERPSA HQ, Key Contacts, And Support
Meet the Head Office team and learn who supports different parts of NERPSA’s work with services, staff, children, and families.
Head Office
NERPSA Head Office
NERPSA Head Office provides organisation-wide support across operations, education, staffing, payroll, finance, Human Resources, enrolments, policies, systems, and staff support.
Street Address
52 Burke Street
Wangaratta VIC 3677
Postal Address
PO Box 3048
Yarrunga VIC 3677
Phone
03 5721 2755
Main Email
Head Office Team
Leigh Chadban
Manager
Leigh is the driving force behind NERPSA and oversees all aspects of the Early Years Management organisation. Reporting directly to the Board, Leigh provides strategic leadership and supports the smooth and effective operation of NERPSA.
Leigh is also closely involved in day-to-day operations, including staffing, casual staffing coordination, payroll oversight, service operations, and broader organisational support. Her role helps ensure services are consistently supported by a dedicated and capable team.
Jodi O’Keeffe
Education Manager
Jodi is an experienced early childhood teacher and one of NERPSA’s Education Managers. Jodi previously taught at Wangaratta West Kindergarten, where she developed a strong understanding of child development, curriculum, and effective teaching practice.
As an Education Manager, Jodi supports staff and services with pedagogy, staff wellbeing, professional development, compliance, probation, and professional practice. You may also see Jodi assisting with casual staffing support when services need additional coverage.
Current Service Support
Appin Park Kindergarten, Bernard Briggs Kindergarten, Christopher Robin Kindergarten, Moyhu & District Kindergarten & Occasional Care, Munro Ave Preschool, and Whitfield District Early Years.
Susie Furlan
Education Manager
Susie is one of NERPSA’s dedicated Education Managers and brings more than 30 years of experience in the early childhood sector. Her background in running early childhood services makes her a valuable support for staff and service teams.
Susie supports teams with pedagogy, staff wellbeing, professional development, compliance, service operations, and professional practice. You may also see Susie assisting with casual staffing support when services need additional coverage.
Current Service Support
Chiltern Kindergarten, Chiltern Long Day Care, Coronation Kindergarten, Glenrowan Kindergarten, James Tilson Kindergarten, The Hub Kindergarten, Wangaratta West Kindergarten, and Whorouly & District Kindergarten.
Rebecca Lowe
Administration and Enrolment Officer
Rebecca is NERPSA’s Administration and Enrolments Officer and is often the first point of contact for families. When families call Head Office, Rebecca is often the friendly voice on the other end of the phone.
Rebecca supports enrolments, family enquiries, administration, Head Office communication, and the smooth running of office processes. Her work helps families and services stay connected, informed, and supported.
Angelina Cimino
Human Resources Manager
Angelina supports recruitment, onboarding, induction, probation, professional development systems, staff records, employment documentation, placement processes, staffing matters, Human Resources forms, and policy-related staff systems.
Before moving into Human Resources, Angelina was an Early Childhood Teacher with experience in long day care, occasional care, sessional kindergarten, and integrated services. Angelina values continued learning and welcomes feedback to help improve NERPSA’s staff systems and everyday employment experience.
Maria Shultz
Finance Officer
Maria is one of NERPSA’s Finance Officers. While staff may not always see Maria in the office because she works remotely, she plays an important role behind the scenes.
Maria works closely with Leigh and the finance team to support the financial aspects of NERPSA’s operations. Her work helps keep financial processes organised, accurate, and moving in the background.
Sharon Shelley
Finance Officer — Payroll
Sharon is one of NERPSA’s Finance Officers and works part-time. Sharon supports payroll processes and is the key contact for payroll queries.
If you have a payroll question, email Sharon through the payroll email address and include enough detail for the query to be checked, such as the pay period, date, service, shift, leave, Additional Hours, or issue you are asking about.
Sharon is also a familiar local face, with many years of experience in the Wangaratta business community, including previously owning Shelley’s Country Bakehouse.
Ashraf Zaman
Finance Officer
Ashraf is the most recent member of the NERPSA Head Office team and supports finance processes and financial administration.
While Ashraf is technically part of the finance team, he also supports Head Office in many practical ways. This can include helping with IT tasks, connecting phones, troubleshooting small systems issues, and assisting with the many random jobs that help keep the office and services supported.
Pop-up guide
Which Pathway Should I Use?
Use this quick pathway guide when you are unsure where to start. It helps you match the question or concern to the right type of support without needing to memorise every contact.
Helpful reminder
Ask Early Rather Than Guess
Asking early helps protect children, staff, families, service operations, and NERPSA’s compliance responsibilities. This is especially important where a question relates to child safety, supervision, ratios, privacy, staffing, payroll, employment records, incidents, complaints, or service procedures.
Urgent matters
Some Concerns Need Immediate Action
If a matter involves immediate child safety, supervision, ratios, a serious incident, a disclosure, suspected abuse, unsafe conduct, or concerning adult behaviour toward a child, act promptly and follow NERPSA’s child safety and reporting pathways.
If the matter is an emergency, follow the emergency plan and procedures at your service. If a child is in immediate danger, needs urgent medical help, or emergency services are required, call 000 first.
The NERPSA Manager should also be contacted as soon as it is safe and practical to do so. These matters should not wait for a routine email response.
Required Induction Activity
Introduce Yourself To Your Education Manager
Send a short introduction email to the Education Manager who supports your service. This helps your Education Manager learn a little about you and gives you an early connection point for practice, wellbeing, probation, and professional support.
Include:
- your name, role, and the service you are joining;
- something you are looking forward to in your role;
- an area of early childhood education and care that interests you;
- anything you would appreciate support with as you settle into the role.
Before sending your email, check the current Education Manager service allocation on the NERPSA App or Staff Resources website.
You Are Not Expected To Know Everything Straight Away
Start with the correct service or organisational contact, ask early, and escalate urgent child safety, supervision, or serious incident matters immediately.