Chapter 5
Relationships with Families
Positive relationships with families are crucial in early childhood education. We believe in working in partnership with families to support each child's learning and development.
Effective Communication:
Be approachable and welcoming.
Practice active listening, truly hearing and understanding their perspectives.
Use clear, concise, and respectful language, valuing diversity.
Maintain regular communication through various channels (e.g., newsletters, emails, informal chats).
Share positive feedback about children's progress, highlighting their strengths and achievements.
Navigating Difficult Conversations:
Private Setting: Hold conversations in a private and uninterrupted space.
Child-Centric Approach: Keep the child's best interests at the forefront.
Empathy: Strive to understand the family's perspective.
"I" Statements: Express concerns using "I" statements, focusing on observations and impact (e.g., "I've noticed that…").
Support and Resources: Offer relevant information and resources.
Documentation: Keep records of conversations, especially sensitive ones.
Professional Boundaries:
Maintain respectful relationships with all families, upholding professional conduct at all times.
Adhere to NERPSA's Code of Conduct.
Exercise caution in social media interactions with families, maintaining appropriate professional distance.
Avoid dual relationships that could blur professional boundaries.
Seeking Support:
Consult your Nominated Supervisor or Education Manager for guidance and support.
Respect confidentiality when sharing information.
Refrain from gossip and unprofessional discussions.
Relationships with Colleagues
Strong teamwork and positive relationships with colleagues are essential for a positive work environment.
Create a safe space for honest and respectful dialogue.
Truly listen to your colleagues' perspectives, valuing their contributions.
Treat each other with respect, even during disagreements.
Work together towards common goals, supporting each other's efforts.
Participate in activities that promote team cohesion and strengthen relationships.
Navigating Conflict
Conflict is a natural part of any workplace. We encourage open communication and respectful resolution.
If a conflict arises with a colleague, address it directly and respectfully. Clearly express your concerns and actively listen to their perspective.
Ensure your expectations are clear from the outset and communicate openly.
Take responsibility for your role in any conflict.
If direct communication fails, involve your supervisor or Education Manager for mediation and support.
Maintain confidentiality and professionalism at all times. Avoid gossip and negativity. Respect individual differences in work styles.
Utilise the EAP for confidential counselling and guidance on navigating interpersonal challenges.
Scripts for Conversations with Staff in Conflict Situations
Scenario 1: Addressing a Colleague Directly
"Hi [colleague's name], I wanted to talk about [specific situation]. I felt [your feelings] when [specific behaviour]. Could we find a way to [desired outcome]?"
"I understand that you might have a different perspective. Could you help me understand your thoughts on this?"
"I'm committed to finding a solution that works for both of us. How can we move forward on this?"
Scenario 2: Seeking Support from Your Nominated Supervisor or Education Manager
"Hi [name], I'm experiencing some challenges with [colleague's name] regarding [specific situation]. I've tried [your efforts to resolve it], but I'm not seeing any progress. Could you offer some guidance or support?"
"I'm open to exploring different approaches to resolve this. Would you be available to mediate a conversation between [colleague's name] and me?"
Remember
Active Listening
Respectful Communication
Focus on Solutions
Confidentiality
